Dispatcher Jobs

Job Title: Customer Service - Service Dispatcher Company: Checkpoint Systems, Inc. Location: Chanhassen, MN Description: Customer Service - Service DispatcherChanhassen, MNCheckpoint Systems, Inc. is a global leader in shrink management, merchandise visibility and apparel labeling solutions. Checkpoint partners with retailers and their suppliers to reduce shrink, improve shelf availability and leverage real-time data to achieve operational excellence. Checkpoint solutions are built upon 40 years of RF technology expertise, diverse shrink management offerings, a broad portfolio of apparel labeling solutions, market-leading RFID applications, innovative high-theft solutions and its Web-based Check-Net data management platform. As a result, Checkpoint customers enjoy increased sales and profits by improving supply-chain efficiencies, by facilitating on-demand label printing and by providing a secure open-merchandising environment enhancing the consumer’s shopping experience.Checkpoint’s CheckView line of business offers solutions that aid in the protection of retailer’s assets and improve safety for employees and customers. CheckView provides the most advanced digital video, intrusion and fire/life safety solutions to retailers and customizes products and programs to address specific sources of shrink and operational concerns.We are seeking quality, customer-focused individuals in our Service department who want to be part of a winning team, and who are passionate about providing excellent customer service. The Service Dispatch position is responsible for dispatching service tickets to our field technicians and subcontractors throughout the U.S. to support service calls for our retail customers.POSITION SUMMARY:• Dispatch service work orders to field employees and contractors and order necessary parts through ORACLE system.• Follow up with dispatched tickets to ensure delivery of work orders and estimated arrival time.• Contact customers for authorization of service tickets and communicate estimated arrival of technicians.• Partner with internal Service Coordinator in determining schedules of field staff.• Manage service requests on a daily basis. POSITION REQUIREMENTS: • Minimum 2-3 years proven experience in a customer service position. • Previous security industry experience is a plus or related experience in a similar environment (i.e. coordinating work orders and technicians schedules)• Must have excellent communication skills, both verbal and written.• Ability to effectively communicate with internal and external customers.• Ability to effectively perform in a fast-paced and deadline driven environment.• Proficient grammar and spelling skills.• Computer and data entry experience required, including database experience.• Must be detail oriented with strong follow-up skills.We offer competitive pay and a comprehensive benefits package including medical and dental plans at a low cost to employees, life and disability plans, 401(k), employee stock purchase plan, tuition reimbursement, paid vacation, sick and personal time off; and more in an employee-focused organization. Email address: Register to View : Register to View Corporate website: www.checkpointsystems.com Checkpoint Systems, Inc.8180 Upland CircleChanhassen, MN 55317Equal Opportunity/Affirmative Action Employer Drug Free Workplace

Job Title: HVAC Service Dispatcher Company: Location: San Diego, CA Description: Job Description: -Daily dispatch of service techs for preventative maintenance and service repairs -Locate and plan delivery of parts as needed -End of call followup with client -Billing creation and followup -Manage service tracking software, update with new information Qualifications: -Highly motivated, able to perform multi tasks effectively -HVAC service field experience, 8 years minimum, Biotech background preferred -Strong computer skills -Strong phone skills -The ability to organize and dispatch the field service group. -The ability to order parts, equipment, and material. -The ability to schedule parts delivery to from the parts house to the technicians in the field. -Effectively schedule and track the progress of the preventive maintenance -The ability to quote small service repair jobs.

Job Title: Dispatcher [SEI] Company: Lennox International Location: Antioch, CA Description: Innovate your career. When you choose Lennox International, you know you're getting the best.That is why when you work at Lennox International, you know you are among the best.As a leading innovator of home and commercial, heating, cooling, refrigeration, air-quality, and related services, Lennox International is committed to helping our people innovate our products and their careers. Join over 14,000 employees worldwide who build our heritage of integrity and innovation. At Lennox International, we make your home, your businesses, and your work, a better place. The general role responsibilities of a Dispatcher are as follows: Demand Service: Review any “On Hold” tickets to determine if they are ready to be dispatched. Review next day’s unassigned tickets to create the most efficient routes and assign to the appropriate technicians. Call all “first call” customers to confirm appointments. Page next day’s “first calls” to the assigned technicians. Contact each “First Call” customer on the day of the calls Ensure technicians call in to initiate time stamping for travel, start, and completion times. Contact next customers to confirm appointments and page calls to the assigned technicians. PLUS Agreements: Review confirmed tickets (Pink) to create the most efficient routes and assign to the appropriate technicians Call all “first call” customers to confirm the appointments Page the next day’s first calls to the assigned technicians Contact each “First Call” customer on the day of the calls Ensure technicians call to initiate time stamping for travel, start, and completion times Contact next customer to confirm appointments and page the call to the assigned technicians Requirements Minimum requirements: High School Diploma or GED 3+ years of dispatching experience HVAC experience a plus computer experience Excellent customer service and communication skills Experience using the STARS system helpful

Job Title: Maintenance Dispatcher- Wyndham Kingsgate Company: Wyndham Worldwide Location: Williamsburg, VA Description: Job Summary:Operate switchboard, intercom and two-way radio to relay incoming, outgoing and interoffice calls and messages.Furnish information/phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate resort personnel, sales or marketing or outside vendor who can help them.Maintain, publish and distribute critical telephone number lists to staff as required.Assist guests with voice mail.Dispatch maintenance and housekeeping staff to guest rooms as needed.Perform duties of a general clerical nature as needed.

Job Title: Customer Service Rep/Dispatcher Company: Location: Houston, TX Description: Growing service company seeking experienced customer service rep/dispatcher. 8am-5pm Monday - Friday, some evenings and weekends as needed. We are seeking a service dispatcher with 2+ years experience with dispatching. Must be very skilled in directions/maps, distance and time management. Qualified person will have a high energy, positive attitude. Must be extremely comfortable with computers and be highly skilled at Excel and Word. Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Please send resume to email address above with work history & availability. We would prefer people who are less than 15 minutes from our Friendswood office location. Compensation: $26k-$32k per year Dependent on Experience + performance bonuses Excellent Benefits, Holidays, Paid Time Off

Job Title: Service Dispatcher/Administration Company: UTC Fire and Security Location: New Orleans, LA Description: UTC Fire & Security, a global leader in fire safety and security, makes a real difference in people's lives around the world by helping to keep people and property safe. Whether you're a seasoned professional or just starting your career, we may have the opportunity you've been seeking to work in a dynamic, energetic environment! As a member of the Pratt Landry, New Orleans Team, this position will be responsible for operational administrative duties such as service technician dispatch, I-Service customer database maintenance, customer relations, contract maintenance/billing and other tasks related to this position as they are assigned by management. 1.Responsible for receiving incoming customer service calls and dispatching appropriate service technician to resolve system problems.2.Responsible for entering new customer data into service operations tool, I-Service, and maintaining this database for use in service operations. 3.Develops and monitors methods to improve quality and reduce costs through assisting with ACE administration.4.Responsible for service orders and service contract maintenance, billing, renewals and changes.5.Responsible for effective communication to Service Sales Staff, any incoming leads from the field service technicians. 6.Responsible for all other duties as management may assign from time to time. A high school diploma is required. A 2 year degree in Business, Engineering or other related field is preferred. Experience with a large, premier, service entity preferredImpeccable ethics and integrityExpertise with, I-Service, Microsoft Excel, Word, and other Microsoft Office applicationsDetail oriented, demonstrated strong problem solving skillsAbility to communicate effectively both verbally and in writing United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer.

Job Title: Network Dispatcher 1 - Pittsburg, CA - 16 available positions Company: Comcast Corporation Location: Pittsburg, CA Description: Network DispatcherThe HFC (Hybrid Fiber-Coaxial) Network Dispatcher 1 is an entry level dispatching position in our California Regional Center of Excellence for Network Operations (Network XOC). Primary responsibilities include: dispatch, ticket prioritization, customer callbacks, validation and correlation of escalated customer tickets to resolution. This requisition will remain posted until filled.Major Duties and Responsibilities:- Secure customer acknowledgement of resolution for escalated Customer Reported issues / tickets (CRs)- Adjust IVR settings as appropriate- Prioritize all tickets requiring Line Tech attention for not done, scheduled maintenance and escalated CRs (referred to maintenance)- Dispatch highest priority tickets directly to Line Technicians- Contact customers and cancel pending truck rolls for correlated CRs- Use diagnostic tools and reported information to accurately direct fix organization and staff to the most likely source of problem- Enter data into TTS (trouble ticketing system) to document problems including diagnostic results and multiple product correlation as well as escalation and repair performance information- Escalate issues to appropriate fix agency as necessary when pre-defined mean time to repair metrics are in jeopardy of not meeting PUC and FCC requirements- Track scheduled network maintenance activities in applicable tools, analyzing the duration and potential impact to customers and ensuring consistency with approved times for these activities- Manage communications throughout resolution with customer, field staff and any internal staff as needed - Review and track scheduled maintenance [planned outages] using defined procedures so that each affected area receives notice as required- Other duties as assigned - Punctual, regular and consistent attendance Required Skills: - High school diploma or equivalent is required- 2 year degree in electronics preferred or combination of education and equivalent work experience; NCTI, SCTE, Microsoft or Cisco certifications preferred- Computer networking knowledge and terminology desirable- Minimum of 6 months experience in a centralized repair / troubleshooting / testing environment, providing technical support and repair coordination- The following will also be considered: Experience as a system technician or comparable dispatch or field-related position; military electronics training and experience - Broad based knowledge of telecommunications field including internet, telephony, VOD and HFC cable systems strongly preferred for correlation.- Demonstrated ability to perform routine functions such as answering phones and operating hand held radio- Strong computer skills, including solid working knowledge of Windows based applications - Excellent verbal and written communication skills- Ability to work under pressure in a fast paced environment- Ability to work independently as well as function successfully within a team- Assertive to drive issues as appropriate through to resolution, while maintaining professionalism in all communications with both internal and external (i.e. Pac Bell, PG&E, etc.)- Ability to learn and follow emergency and accident procedures - Solid multi tasking and detail orientation skills - Must have mature judgment and the ability to relate well with others- The XOC is a 24/7/365 operation; employees must be willing and able to work different shifts as needed, to include holidays, evenings and weekendsPHYSICAL REQUIREMENTS:- Frequent to continuous sitting- Occasional walking, standing and bending - Frequent use of computer keyboard, mouse, telephone and hand held radios- Frequent and continuous use of other standard office equipment- Rare travel - within local area onlyAll employment offers with Comcast are contingent upon a pre-employment background check and drug screen. Comcast is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Comcast via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Comcast HR/Recruitment will be deemed the sole property of Comcast. No fee will be paid in the event the candidate is hired by Comcast as a result of the referral or through other means.Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.

Job Title: Maintenance Dispatcher and Purchasing Agent Company: Location: Houston, TX Description: Outside maintenance and construction company is seeking a dispatcher/operations manager. Must be organized and experienced in various types of services including concrete, asphalt, painting, and pressure washing. Ideal candidate would be bilingual.

Job Title: Dispatcher (Jacksonville, Florid Company: Comcast Location: Jacksonville, FL Description: Comcast Southern Division / Coastal Region / Jacksonville, FloridaTechnical Operations / Dispatch* Organizes and forecasts daily fulfillment activities throughscheduling, routing and re-prioritizing of Installation and Repairstaff.* Coordinates customer scheduling requirements.* Dispatches via CSG/ACSR to Communications Technicians to remedyservice problems and assign work orders.* Monitors job pool and assigns jobs in a timely manner.* Communicates unresolved issues immediately to management.* Uses Service Activation System (SAS), WFX and OSP tools to accuratelydocument problems including diagnostic results and multiple productcorrelation as well as escalation and repair performance information.* Responsible for working customer reported tickets for video, highspeed internet, and Comcast Digital Voice issues to resolution withinthe allotted time to repair.* Works with both internal and external resources, the customer, CommTech & Call Center Supervisors and continue to maintain a detailedaccount in the work log of each ticket.* Coordinates truck rolls across product lines to prevent multiple truckrolls and overlap of Comm Tech routes.* Provisions equipment* Creates work orders for maintenance/repairs needing a tech on site, asa result of maintenance line repair issues.* Schedules, completes, and properly codes daily work for the purpose ofmaintaining an accurate database.* Keeps an accurate log of all jobs, including cancels, failedinstallations and completed jobs by schedule areas.* Conducts basic dispatching duties as it applies to each quota groupand/or zone.* Generates and provides reports and statistical information asrequired.* Punctual, regular, and consistent attendance.* All other duties as assigned.Required Skills:* High school diploma.* 6-12 months as a Dispatcher or related experience.* Previous customer service experience.* Personal computer skills: MS office - Word and Excel.* Ability to work weekends and Holidays.* Ability to work overtime as the business need dictates.Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-freeworkplace employer.

Job Title: Dispatcher Company: Honeywell Location: Atlanta, GA Description: Honeywell Building Solutions (HBS) is a strategic business unit in Automation and Control Solutions (ACS). HBS installs and maintains the systems to help keep buildings and facilities safe, secure, comfortable and cost-efficient, and is a leading provider of energy efficiency solutions worldwide. HBS specializes in service of critical building systems, including heating, ventilation and air conditioning (HVAC), building automation, fire, security and energy management.Maintain the highest degree of customer satisfaction by providing work direction and scheduling to the field workforce to ensure service requests (Planned or UnPlanned) are performed in a timely and efficient manner. Provides updates the SMS (Service Management System) database as required.Principal Accountabilities:Performs as the primary liaison between the customer and the field workforce in defining and meeting customer requirements.Manages all customer calls regarding (Planned UnPlanned) dispatching requests. (P.M., SPOT, Emergency, Warranty, Etc.)Ensure that the Service Business Process is adhered to in all transactions. Dispatches the appropriate technician to the customer based upon customer requirements (Technical Expertise, Timeframe, Availability, Special Needs, Etc.)Coordinates with District Service Leader and Local Team Leaders to ensure that the SMS database is accurate with regards to contract information and customer requirements.Makes changes and updates as required.Ensures that the field workforce meets scheduling commitments by following through with the individual technicians on completed/open work orders. This includes being aware of the priority of all service calls and contract entitlements so as to insure all are informed of approaching SLA expirations, as per the Service Process.Ensures a Closed Loop communications process is in place with all customers.Reviews new customer contracts and requirements with District Service Leader, Local Team Leader, Sales Rep and Customer (if required) to identify expectations and ensure a smooth start-up of the contract.Determines manpower scheduling and planning to ensure routine service, preventative maintenance and all planned dispatching requests are met.. Determines the tools and equipment needed at the job site and orchestrates the availability or delivery of tools and equipment for job site.Promotes flexibility of resources and sharing of technicians between geographic areas (when appropriate) to meet customer requirements.Performs to the standards as noted on individual Scorecards or Performance Feedback mechanisms as provided by the Team Lead. (this includes all frontline phone responsibility metrics, Call Averts, and Branch Frontline performance)Participates with other assigned GSRC-related tasks as assigned by the Team Lead. This may include work with Honeywell After Hours dispatch, National Accounts, etc.