Dispatcher Jobs

Job Title: Dispatcher 1 Company: Time Warner Cable Location: Appleton, WI Description: THIS POSITION IS LOCATED IN MILWAUKEE, WI.1. Essential Job Functions: a. Ability to troubleshoot basic customer cable service and equipment issues.b. Inform customers/field personnel of service options, promotional campaigns, and advertisements regarding programming changes and prices.c. Provide continual knowledge of all service areas as well as field personnel assigned to service areas and basic division procedures to include SROs, rollbacks, Tier-X, docsis/webnostics, escalation processing, and CARS.d. As needed, provide customer contact before truck roll out to verify appointment and other required details of scheduled work and to ensure customer satisfaction and quality standards are being met after the truck roll.e. As needed, enter, update, and close out scheduled work orders through Time Warner Cable billing system while ensuring field resources are coordinated to meet appointment commitments taking into account lunch, break and schedule changes as needed.f. Build and maintain positive relationships with internal and external customers on an ongoing basis. Also keep a positive attitude throughout the workday and strive to be a team player.% of time spent on Function (EXAMPLES GIVEN)70% - Provide Field Technician support through work order maintenance, collecting and identifying scheduling conflicts for their assigned team of Field Techs performing in-house support calls to customers. 15% - Provide re-assignments of work orders, as needed, between teams of techs in assigned work zones Using the C-COR work force management application to ensure all work orders are completed asscheduled. 15% - Perform all other duties as assigned. 2. Job Requirements: Knowledge of personal computer user operation including but not limited to using a keyboard and mouse, data entry, and basic PC software such as Internet Explorer.a. Education & Experience: Select the level of education and/or experience needed to successfully accomplish the essential duties of this job.Level 1: High school diploma or general education degree (GED); or zero to three months related experience and/or training; or equivalent combination of education and experience.b. Communication Skill level: Select the level of language (ability to read, write and speak needed to successfully accomplish the essential duties of this job.Level 2: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.c. Reasoning ability: Select the level of reasoning skills and abilities needed to successfully accomplish the essential duties of this job.Level 2: Basic Skills: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.d. Supervisory / Managerial Responsibilities: If this job supervises others, give the name of unit(s) or department(s) managed and number of employees supervised. If there are subordinate supervisors, list them also:Determine and check which of the following statements would best describe their leadership, supervisory or management responsibilities: Lead: Assigns, trains, schedules or oversees work of others.Supervisor: Plans, staffs, evaluates and directs work of employees of a work unit.Manager: Delegates authority to carry out work of a unit to subordinate supervisors or managerse. Specialized skills: (such as a particular technical expertise or knowledge in a particular area)f. Certifications, Licenses, Registrations, etc., used to perform the essential functions of this position:g. Preferred Qualifications - Ancillary skills that would be helpful to have but are not required:h. Personal Computer experience and abilitiesi. Proven capability of learning new concepts and responsibilities.j. Other skills and abilities including those specific to locale:COMMENTS: Include any other pertinent information that will aid in the preparation of an accurate description of this position:3. Working Conditions: How much exposure to the following environmental conditions does this job require? Amount of TimeTypical Office Environment - Over 2/3Wet or humid conditions (non-weather)- NoneWork near moving mechanical parts - NoneWork in high, precarious places - NoneFumes or airborne particles - NoneToxic or caustic chemicals - NoneOutdoor weather conditions - Under 1/3Extreme cold (non-weather)- NoneExtreme heat (non-weather) - NoneRisk of electrical shock- NoneWork with explosives - NoneRisk of radiation - NoneVibration - Nonei. Materials and Equipment used: List machines, devices, hand tools, power tools, vehicles or equipment used regularly in the work of this position and the frequency with which each is used.i. PC Work stations with keyboard and mousej. Knowledge and experience using Internet Explorerk. Knowledge of using copiers, fax machine and scannersj. Physical Requirements as they relate to essential functions –How much on-the-job time is spent on the following physical activities?Function -- Amount of TimeStand - Under 1/3Walk - Under 1/3Sit - Over 2/3Use hands to finger, handle, or feel - Over 2/3Reach with hands and arms - 1/3 to 2/3Climb or balance - NoneStoop, kneel, crouch, or crawl - Under 1/3Talk or hear - Over 2/3Taste or smell - NoneTime Warner Cable is an equal opportunity Employer EOE/M/F/D/V

Job Title: SERVICE MOUNT OPERATOR; CLERICAL DISPATCHER; REPAIR TECH; CLERICAL Company: GREGG STAFFING SOLUTIONS Location: California, PA Description: GREGG STAFFING SOLUTIONS IS NOW HIRING: * SERVICE MOUNT OPERATOR- CALIFORNIA. MUST HAVE EXP. WITH SCREEN PRINTING PARTS PLACEMENT. MFG. OF ELECTRONIC COMPONENTS. ROTATING SHIFT $12/HR. * CLERICAL DISPATCHER- UNIONTOWN. COMPUTER LITERATE. DATA ENTRY SOME DISPATCHING. TRUCKING ENVIRONMENT. 30 HRS. PER WEEK. $10/HR. * REPAIR TECH- CRAFTON MUST HAVE PRINTER REPAIR BACKGROUND. TEMP-HIRE POSITION. $10/HR UP DEPENDING ON EXP. * CLERICAL- CANONSBURG MUST HAVE CLERICAL BACKGROUND GOOD FILING SKILLS. DAYLIGHT. CALL Register to View

Job Title: Dispatcher for Heating Contractor - Company: Location: Seattle, WA Description: Experienced Dispatcher needed for busy HVAC Company. Preferably lives in Snohomish County. Must know King & Sno. Co. areas and / or zip codes. Must work well under pressure, and have good computer skills. Preferably a Non Smoker. Excellent Pay & Benefits. Part-time and Full- time positions available. Email resumes to Register to View then call Mike at Register to View or Register to View

Job Title: Dispatcher - Company: Location: Salt Lake City, UT Description: OnSite Maintenance Center is a national repair company that services finish-copy equipment as well as other office equipment. Our corporate office is located in West Valley City. We are currently looking for two (2) Dispatchers for a probable 7am to 4pm shift. Dispatchers are responsible for receiving incoming phone calls from customers requesting service/repair and dispatching those jobs to technicians nationwide. Applicants must have excellent customer service skills and must be able to type 40 wpm. They must be willing to learn and accept new responsibilities. Most importantly, we are looking for people that will ?fit in? with our current staff. Full time position: M-F, 7am to 4pm. $11+ per hour DOE. Please submit your resume to Register to View

Job Title: Dispatcher Company: Tozour-Trane Location: King of Prussia, PA Description: Title:   Service Resource Coordinator/ Dispatcher                   Department/Location: Service and Contracting TeamReports to:  Area Service ManagerStatus:  Non-Exempt Works with: Service Mechanics, Service Team Personnel, Accounting Personnel, Parts Department, Customers, and Vendors. Job Summary: To provide excellent coordination of all scheduled and emergency service calls. Responsible for delivering positive, polished and professional interaction with customers, interoffice personnel and service mechanics at all times.  Essential Duties and Responsibilities: Coordinates and schedules all service work for maintenance, quoted work, time and material, warranty, start-ups, emergency calls, training, meetings, on-call and any other directed activities.Ensures that all calls are properly entered in the dispatch software systemEnsures all field schedules are updated and properly maintained.Ensures proper information is obtained and entered for all service calls.Ensures proper information is provided to the service mechanics to achieve proper execution, maximize utilization and deliver superior customer satisfaction. Oversight for procurement of needed materials and supplies.Maintain a positive attitude and communicate professionally for all customer inquiries including but not limited to customer complaints, re-directing service mechanics in a fast paced changing environment. Reviews documentation from service mechanics, vendors and customers to ensure proper filing, accounts payable, cost moves and billing are completed in a timely manner.Reviews all tasking and open work orders to ensure timely and required work is performed.     Ensures proper documentation is delivered to the customer as requested. Provide proactive follow up with customers, service mechanics and interoffice to ensue outstanding issues are resolved and all commitments and expectations are met or exceeded.Works with service mechanics, mangers and /or supervisors to resolve issues / problems in the field and helps provide solutions to improve on-going procedures. Provides timely and accurate billing of T&M and quoted work.Prioritizes workload and request to ensure customer and employee satisfaction are delivered.Enters data in software system to ensure proper billing rate and markup information are accurate and up to date.  Requirements: Bachelor degree strongly preferred. 2-3 years experience in dispatch coordination and customer service call handling in a fast paced, high volume environment in a related technical industry preferred. HVAC industry experiences a plus. Must be able to multi-task in high-stress situations. Must be able to communicate effectively in person, by phone and through written communication. Mature, credible and comfortable in dealing with customers and vendors. Must be proficient with use of the telephone and voice mail, the computer, and other office equipment. Must be skilled in use of MS Office, the Internet and e-mail. Must be able to commute reliably to office base.  Able to work extended hours on occasions when required.    About Us:Tozour Energy Systems, Inc. is a full-service, HVAC and building automation provider, comprising three business entities: Tozour-Trane, HVAC Parts and Supplies and Tozour Energy Services. The company provides customers with a diverse range of solutions including building automation, equipment services, energy conservation services, green building design, controls, parts, supplies and responsible technical support. ¦ Tozour-Trane is a Commercial Sales Office for Trane/Ingersoll Rand and a leader in theCommercial HVAC Industry in the Philadelphia/South Jersey markets. ¦ Tozour-Trane HVAC Parts and Supplies is a factory-authorized parts distributor,stocking a wide variety of commercial HVAC supplies, tools and accessories, with threelocations within the Philadelphia and New Jersey markets. ¦ Tozour Energy Services is our team of energy professionals who provide retrocommissioning,greenhouse gas reduction plans and energy conservation strategies that improve your facility’s reliability and efficiency.

Job Title: Dispatcher-Plumbing/Heating - Company: Location: Grand Junction, CO Description: Dispatcher needed! Plumbing and heating company desires experienced-(a must) individual to direct service techs. MUST be motivated and self-starter! Fax resume to Register to View

Job Title: Dispatcher Company: Aerotek Professional Services Location: Irvine, CA Description: Our client is a leading lighting company located in Irvine. They currently have an opening for a dispatcher. This position is contract to hire and is paying $17.00/hour.Job Description-Support the performance of the branch operations including, planned and unplanned maintenance/service call and project/retrofit delivery requirements.- Support monthly maintenance planning process to schedule and dispatch field technicians- Handle the daily incoming calls from customers and technicians as part of the field service automation and dispatch process – work order management- Support use of technicians mobile field technology- Monitor credit related issues with customers requesting service- Customer satisfaction initiatives and process- Support business processes for scheduling and route optimizationExperience/Skills- Dispatching and customer service skills- Lighting industry background- Outstanding computer skills and typing ability- Outstanding communication skills- Planning/organizational skills- Ability to learn and understand technical terms- Ability to multi task- Strong time management skills

Job Title: ELECTRICAL PARTS WAREHOUSE/DISPATCHER POSITION Company: CORESTAFF Services Location: San Antonio, TX Description: ELECTRICAL PARTS WAREHOUSE/DISPATCHER POSITION***Possible future supervisor position.Area of San Antonio:  NEPay Range:  $12 - $15/hrTemp to Perm PositionStart Date: ASAP Expanding San Antonio electrical company has opening for an Electrical Parts-Warehouse/Dispatcher person to handle the following duties: Must have all the below experience:Solid work History!Bilingual (Spanish) a plus, but not requiredKnowledge of San Antonio and surrounding areas/Dispatching experienceElectrical parts knowledge; electrician training a plus or electrical contractor backgroundPipe YardHandling routes and deliveries with TruckersShipping/Receiving: incoming/outgoing orders and shipping via UPS or FEDEX via Internet.  Strong Customer Service with Vendors and ClientsStrong Work Ethic – Punctuality and Attendance very important Thick Skin – Work through adversity while remaining calm and professional Order Selection; direct all material that is being pulled.  Confirm receipt of electrical material at job site.Inside Sales Motivated and good attitude while handling a hectic work schedule and ***possible supervisory of warehouse employees. ***Open to Possible upgrade of position to Supervisor Please email your resume.

Job Title: Service Dispatcher - Company: Location: Louisville, KY Description: Local, established HVAC company looking for a reliable, full-time service dispatcher, to help answer phones, schedule service calls, schedule preventive maintenance, dispatch technicians (automated dispatch system), do service invoicing, and some A/R. Great people skills very important.

Job Title: Dispatcher - 2nd shift Company: Nicor Services Location: Naperville, IL Description: About Nicor Services: Nicor Services is a subsidiary of Nicor Inc. that provides a wide range of products and services bringing comfort and reliability to tens of thousands of residential and commercial customers. In addition to energy management and warranty plans and programs, Nicor Services offers through wholly-owned companies a complete menu of heating and air conditioning products and services.About our Naperville location: Tradewinds Heating and Air Conditioning has been a leading provider of heating and air conditioning service, repair and replacement in the western suburbs since 1977. Tradewinds has grown as the western suburbs have grown, and is now considered to be the area's leader in HVAC solutions. Tradewinds was purchased by Nicor in 2001, and is now part of the Nicor Services family of home and commercial products and services.About our Wauconda location: Hawthorn Heating & Air Conditioning, a Nicor Services company, located in Wauconda Il. has been delivering the very best to their customers since 1986, and has achieved Carriers Distinguished Dealer Award in 2001, one of only fifty such dealers in the country.About our Rockford location: Hawthorn Heating & Air Conditioning, a Nicor Services company, located in Rockford, Il. has been delivering the very best to their customers since 1986, and has achieved Carriers Distinguished Dealer Award in 2001, one of only fifty such dealers in the country.About our Crestwood location: A household name in its service area, DM Dykstra Heating and Air Conditioning has been a leading provider of heating and air conditioning service, repair and replacement in the south suburbs since 1926. A family-owned business for three generations, DM Dykstra was purchased by Nicor in 2002 and is now part of the Nicor Services family of home and commercial products and services.Dispatcher - Job Despcription: To provide effective and efficient scheduling and routing of HVAC work to field technicians. Handle normal and after hour's incoming phone calls (both emergency and non-emergency) appropriately.Responsible for creating and maintaining a positive customer experience while running an efficient operation providing best in class service. The 2nd shift Dispatcher is responsible for a seamless transition of dispatching duties to ensure continuous best in class service. Must be able to prioritize and perform daily tasks under a minimum amount of supervision. Individual must be flexible for weekend coverage enabling us to maintain a 24/7 operation.Roles/Responsibilities: * Handle inbound customer service inquiries for HVAC service and other Nicor Services products and services. * Continuous monitoring of workload and field technician, including pre-notification of customers and follow up. * Paperwork validation which includes debriefing and incoming technician faxes. * Some data entry, filing and other duties as assigned. * Outbound calling, which includes no answers and new clean & check appointments.