Dispatcher Jobs in California

Job Title: Network Dispatcher 1 - Pittsburg, CA - 16 available positions Company: Comcast Corporation Location: Pittsburg, CA Description: Network DispatcherThe HFC (Hybrid Fiber-Coaxial) Network Dispatcher 1 is an entry level dispatching position in our California Regional Center of Excellence for Network Operations (Network XOC). Primary responsibilities include: dispatch, ticket prioritization, customer callbacks, validation and correlation of escalated customer tickets to resolution. This requisition will remain posted until filled.Major Duties and Responsibilities:- Secure customer acknowledgement of resolution for escalated Customer Reported issues / tickets (CRs)- Adjust IVR settings as appropriate- Prioritize all tickets requiring Line Tech attention for not done, scheduled maintenance and escalated CRs (referred to maintenance)- Dispatch highest priority tickets directly to Line Technicians- Contact customers and cancel pending truck rolls for correlated CRs- Use diagnostic tools and reported information to accurately direct fix organization and staff to the most likely source of problem- Enter data into TTS (trouble ticketing system) to document problems including diagnostic results and multiple product correlation as well as escalation and repair performance information- Escalate issues to appropriate fix agency as necessary when pre-defined mean time to repair metrics are in jeopardy of not meeting PUC and FCC requirements- Track scheduled network maintenance activities in applicable tools, analyzing the duration and potential impact to customers and ensuring consistency with approved times for these activities- Manage communications throughout resolution with customer, field staff and any internal staff as needed - Review and track scheduled maintenance [planned outages] using defined procedures so that each affected area receives notice as required- Other duties as assigned - Punctual, regular and consistent attendance Required Skills: - High school diploma or equivalent is required- 2 year degree in electronics preferred or combination of education and equivalent work experience; NCTI, SCTE, Microsoft or Cisco certifications preferred- Computer networking knowledge and terminology desirable- Minimum of 6 months experience in a centralized repair / troubleshooting / testing environment, providing technical support and repair coordination- The following will also be considered: Experience as a system technician or comparable dispatch or field-related position; military electronics training and experience - Broad based knowledge of telecommunications field including internet, telephony, VOD and HFC cable systems strongly preferred for correlation.- Demonstrated ability to perform routine functions such as answering phones and operating hand held radio- Strong computer skills, including solid working knowledge of Windows based applications - Excellent verbal and written communication skills- Ability to work under pressure in a fast paced environment- Ability to work independently as well as function successfully within a team- Assertive to drive issues as appropriate through to resolution, while maintaining professionalism in all communications with both internal and external (i.e. Pac Bell, PG&E, etc.)- Ability to learn and follow emergency and accident procedures - Solid multi tasking and detail orientation skills - Must have mature judgment and the ability to relate well with others- The XOC is a 24/7/365 operation; employees must be willing and able to work different shifts as needed, to include holidays, evenings and weekendsPHYSICAL REQUIREMENTS:- Frequent to continuous sitting- Occasional walking, standing and bending - Frequent use of computer keyboard, mouse, telephone and hand held radios- Frequent and continuous use of other standard office equipment- Rare travel - within local area onlyAll employment offers with Comcast are contingent upon a pre-employment background check and drug screen. Comcast is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Comcast via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Comcast HR/Recruitment will be deemed the sole property of Comcast. No fee will be paid in the event the candidate is hired by Comcast as a result of the referral or through other means.Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.

Job Title: HVAC Service Dispatcher Company: Location: San Diego, CA Description: Job Description: -Daily dispatch of service techs for preventative maintenance and service repairs -Locate and plan delivery of parts as needed -End of call followup with client -Billing creation and followup -Manage service tracking software, update with new information Qualifications: -Highly motivated, able to perform multi tasks effectively -HVAC service field experience, 8 years minimum, Biotech background preferred -Strong computer skills -Strong phone skills -The ability to organize and dispatch the field service group. -The ability to order parts, equipment, and material. -The ability to schedule parts delivery to from the parts house to the technicians in the field. -Effectively schedule and track the progress of the preventive maintenance -The ability to quote small service repair jobs.

Job Title: Dispatcher [SEI] Company: Lennox International Location: Antioch, CA Description: Innovate your career. When you choose Lennox International, you know you're getting the best.That is why when you work at Lennox International, you know you are among the best.As a leading innovator of home and commercial, heating, cooling, refrigeration, air-quality, and related services, Lennox International is committed to helping our people innovate our products and their careers. Join over 14,000 employees worldwide who build our heritage of integrity and innovation. At Lennox International, we make your home, your businesses, and your work, a better place. The general role responsibilities of a Dispatcher are as follows: Demand Service: Review any “On Hold” tickets to determine if they are ready to be dispatched. Review next day’s unassigned tickets to create the most efficient routes and assign to the appropriate technicians. Call all “first call” customers to confirm appointments. Page next day’s “first calls” to the assigned technicians. Contact each “First Call” customer on the day of the calls Ensure technicians call in to initiate time stamping for travel, start, and completion times. Contact next customers to confirm appointments and page calls to the assigned technicians. PLUS Agreements: Review confirmed tickets (Pink) to create the most efficient routes and assign to the appropriate technicians Call all “first call” customers to confirm the appointments Page the next day’s first calls to the assigned technicians Contact each “First Call” customer on the day of the calls Ensure technicians call to initiate time stamping for travel, start, and completion times Contact next customer to confirm appointments and page the call to the assigned technicians Requirements Minimum requirements: High School Diploma or GED 3+ years of dispatching experience HVAC experience a plus computer experience Excellent customer service and communication skills Experience using the STARS system helpful

Job Title: Dispatcher needed Company: Location: Bakersfield, CA Description: Appliance repair company has a current PART TIME opening for an experienced dispatching/customer service representative. Call Center experience preferred. This is a part time position. No more than 29 hours a week & requires someone with the flexibility to work Sunday, Monday, Friday, & Saturday hours as necessary. Basic Function: Takes customer calls for appliance service and schedules appointments. Plans and dispatches daily service work to service technicians to ensure timely and efficient service. Investigates customer complaints and resolve customer product or service issues. Processes customer requests and proactively contacts customers regarding service offers. Calls customers to reschedule missed or late appointments. Essential Functions : 1. Develops schedule of appliance service work orders and makes modifications as necessary. Monitors queues to assure constant work flow to individuals and make modifications as needed. 2. Dispatches appliance service techs on service calls, taking into consideration workload, travel time, technician skill level and other factors. 3. Monitors service technician work progress and adjusts schedule as needed to meet customer needs. Contacts customers as required to reschedule jobs. 4. Coordinates with utility dispatchers to optimize workforce efficiency and meet customer and company needs. 5. Maintains records regarding repairs, installation, removal of equipment or appliances and hours required on each call. 6. Receives check-in and end-of-day calls from service workers by radio, telephone, etc. 7. Takes calls from customers for service and schedules appointments. 8. Responds to customer inquiries or complaints regarding services, billings and issues within the appliance service business, resulting in appropriate resolution. 9. Processes customer requests and proactively contacts customers regarding service offers. 10. Coordinates requests and problems with appropriate departments. 11. Establishes and maintains a productive working relationship with customers, appliance service techs and others in the company. 12. Communicates any work load problems, excessive time delays or anticipated overtime needs to supervision in a timely fashion. Requirements: § COMPLETED college degree or equivalent is required. § Minimum one to two years related dispatching and/or customer service experience. § Good working knowledge of the Orange County, CA area. § Excellent oral and written communication skills. Good phone etiquette. § Typing between 40 to 50 word per minute is required. § Customer oriented with ability to solve problems. All work will be done from your own home. You have to have a computer, a router and a fast Internet connection. We will supply with an IP-phone and software. You will be working as an independent contractor. $8/hour at the start. Please email your resume and salary history. *We might administer a drug test and background check - Job offer is contingent based on the results.