Dispatcher Jobs in Florida

Job Title: Dispatcher (Jacksonville, Florid Company: Comcast Location: Jacksonville, FL Description: Comcast Southern Division / Coastal Region / Jacksonville, FloridaTechnical Operations / Dispatch* Organizes and forecasts daily fulfillment activities throughscheduling, routing and re-prioritizing of Installation and Repairstaff.* Coordinates customer scheduling requirements.* Dispatches via CSG/ACSR to Communications Technicians to remedyservice problems and assign work orders.* Monitors job pool and assigns jobs in a timely manner.* Communicates unresolved issues immediately to management.* Uses Service Activation System (SAS), WFX and OSP tools to accuratelydocument problems including diagnostic results and multiple productcorrelation as well as escalation and repair performance information.* Responsible for working customer reported tickets for video, highspeed internet, and Comcast Digital Voice issues to resolution withinthe allotted time to repair.* Works with both internal and external resources, the customer, CommTech & Call Center Supervisors and continue to maintain a detailedaccount in the work log of each ticket.* Coordinates truck rolls across product lines to prevent multiple truckrolls and overlap of Comm Tech routes.* Provisions equipment* Creates work orders for maintenance/repairs needing a tech on site, asa result of maintenance line repair issues.* Schedules, completes, and properly codes daily work for the purpose ofmaintaining an accurate database.* Keeps an accurate log of all jobs, including cancels, failedinstallations and completed jobs by schedule areas.* Conducts basic dispatching duties as it applies to each quota groupand/or zone.* Generates and provides reports and statistical information asrequired.* Punctual, regular, and consistent attendance.* All other duties as assigned.Required Skills:* High school diploma.* 6-12 months as a Dispatcher or related experience.* Previous customer service experience.* Personal computer skills: MS office - Word and Excel.* Ability to work weekends and Holidays.* Ability to work overtime as the business need dictates.Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-freeworkplace employer.