Dispatcher Jobs in Washington

Job Title: Appliance Service Dispatcher Company: Location: Seattle, WA Description: Appliance repair company has a current FULL TIME opening for an experienced dispatching or customer service representative with a service background. Call Center experience preferred. This is a full time position. Basic Function: Takes customer calls for appliance service and schedules appointments. Plans and dispatches daily service work to service technicians to ensure timely and efficient service. Investigates customer complaints and resolve customer product or service issues. Processes customer requests and proactively contacts customers regarding service offers. Calls customers to reschedule missed or late appointments. Essential Functions : 1. Develops schedule of appliance service work orders and makes modifications as necessary. Monitors queues to assure constant work flow to individuals and make modifications as needed. 2. Dispatches appliance service employees on service calls, taking into consideration workload, travel time, technician skill level and other factors. 3. Monitors service technician work progress and adjusts schedule as needed to meet customer needs. Contacts customers as required to reschedule jobs. 4. Coordinates with utility dispatchers to optimize workforce efficiency and meet customer and company needs. 5. Maintains records regarding repairs, installation, removal of equipment or appliances and hours required on each call. 6. Receives check-in and end-of-day calls from service workers by radio, telephone, etc. 7. Takes calls from customers for service and schedules appointments. 8. Responds to customer inquiries or complaints regarding services, billings and issues within the appliance service business, resulting in appropriate resolution. 9. Processes customer requests and proactively contacts customers regarding service offers. 10. Coordinates requests and problems with appropriate departments. 11. Establishes and maintains a productive working relationship with customers, appliance service employees, utility dispatchers and others in the company. 12. Communicates any work load problems, excessive time delays or anticipated overtime needs to supervision in a timely fashion.