Job description:

Job Title: Service Technician

Shift: 1st Shift, Monday–Friday, 6:00 AM – 2:30 PM

Summary

Service Technicians are responsible for performing repair, assembly, and/or electrical-mechanical testing of medical devices. Working as part of a team, technicians follow documented procedures, maintain quality standards, and accurately record service activities. This role may also support shipping, receiving, packaging, assembly, and other operational functions as needed.

Key Responsibilities

• Follow all environmental, health, safety, and quality procedures and work instructions.
• Perform repair, assembly, and testing of medical devices according to established processes.
• Document findings and service activities in company systems.
• Maintain workflow efficiency and support production goals.
• Interpret test results and device readings, escalating issues when necessary.
• Rotate through various operational areas including assembly, repair, testing, shipping preparation, and spare parts handling.
• Assist with employee training when required.
• Perform inspections and quality checks as assigned.
• Use hand tools, power tools, and assembly equipment to assemble and disassemble products.
• Operate testing equipment and perform functional verification of devices.
• Conduct calibration activities on test stations and equipment as required.
• Package finished products and prepare shipments.
• Receive incoming products and materials.
• Clean and sanitize equipment, workstations, and devices using approved cleaning solutions.
• Perform additional duties as assigned.

Qualifications

• Strong verbal and written communication skills.
• Ability to follow detailed work instructions and procedures.
• Ability to work independently and collaboratively in a team environment.
• Basic computer skills with the ability to enter data and navigate multiple systems.
• Basic math skills.
• Experience using hand tools such as screwdrivers and pliers is preferred but not required.
• Familiarity with testing equipment such as digital multimeters, oscilloscopes, hipot testers, and pressure gauges is a plus.
• Ability to wear required personal protective equipment (PPE).
• Ability to stand, sit, walk, bend, reach, and perform repetitive movements throughout the shift.
• Ability to lift up to 30 lbs regularly and up to 42 lbs in shipping-related functions.
• Ability to work with cleaning and sanitizing solutions.
• Ability to work overtime as needed.

Education & Experience

• High School Diploma or GED required.
• Previous experience in electrical-mechanical assembly, repair, troubleshooting, maintenance, manufacturing, production, testing, or quality inspection is preferred but not required.
• Experience working with hand tools, power tools, mechanical equipment, or electronic testing equipment is a plus.
• Entry-level candidates with strong mechanical aptitude and willingness to learn are encouraged to apply.

JC - R11