General Maintenance Technician III

Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona, Lenox, Massachusetts and Woodside, California Wellness Retreat, guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North Americas largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure’s Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings.

The GMTIII position is primarily responsible for mid-level Engineering Department maintenance tasks, such as acting as the “First-Responder” to the hotel rooms and public areas, guest calls, HVAC filter changes, Plumbing, Electrical, and preventative maintenance work. Maintenance duties include repairs, upkeep, and property appearance, including hotel rooms, Spa, and office areas. This position can cover a wide range of responsibilities, depending upon the location of the assignment, and is expected to troubleshoot all areas.

• Preventative Maintenance: Performs general and preventative maintenance: In hotel rooms, offices, common areas, locker rooms, spa and pool areas, gyms and any other area deemed necessary. Scope of maintenance includes but is not limited to carpentry, plumbing, electrical, painting, mechanical, fire/life safety, pool/water chemistry, tile/vinyl work and associated building trades. Assists in reconfigurations of furniture, gym equipment, medical equipment, etc. Performs routine, ongoing preventative maintenance on HVAC, electrical, plumbing and repairs, accurately and timely.
• Service Calls: Responds to service calls, guests and staff requests and performs minor repairs and other assigned project work to include but not limited to internet/WIFI, television/phone, door locks/safes, etc. Refers guest issues or complaints to supervisor according to Canyon Ranch policy. Acts as hotel rooms/public areas guest and CR staff maintenance calls the first responder with a sense of urgency.
• Project Supervision: Oversees completion of maintenance projects with daily reports to the supervisor.
• Training: Provides training for new staff.
• Cleaning and Inventory: Maintains a neat work space and storage area for parts and keeps an accurate inventory of parts. Documents, files, and keeps records organized for management follow-up or review.

This is a Monday-Friday, 7am-3:30pm role.

Certification/License: Certified pool operator license is preferred. Must have a valid driver’s license with a clean driving record.

Experience: Significant specialized experience (6-10 years’ experience in same or related field). Must possess a working knowledge of carpentry, tiling, plumbing, electrical, mechanical, heating, cooling, and associated building trades. Must be able to perform or be capable of learning pool and spa care and gym equipment maintenance).

Knowledge, Skills & Abilities: Must understand and demonstrate Canyon Ranch's standards of excellence and meet them in work performance, ensuring the best guest experience. Must have good communication and writing skills; must be able to work with a variety of people. Must be able to work a flexible schedule. Must be able to work well under pressure and with deadlines. Must be able to work productively independently and/or with minimum supervision. Must be able to solve practical problems, interpret a variety of instruction furnished in written, oral, diagram or schedule form. Must be knowledgeable in safety regulations and be safety conscious.