Regional Maintenance Operations Manager

The Regional Maintenance Operations Manager supervises direct report technicians and maintains all Parkers facilities and equipment at the highest standards at the lowest operating cost. Ensure proper staffing, training, communication, and scheduling to effectively execute and implement plans and programs managing day to day workflow of the maintenance department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities:

• Provide adept leadership for maintenance that promotes an environment for employees to grow and succeed, while providing customer service to company standards to all store employees and customers
• Effectively create and execute corporate plans and programs to ensure all Parkers owned facilities are properly maintained, and effectively managing cost while not compromising quality of service or store appearance
• Set daily expectations and direct activities of maintenance technicians through effective scheduling and daily work order targets with the goal of maximizing productivity and thoughtfully leveraging expenses.
• Ensure proper staffing, training, and scheduling to effectively maintain all company facilities
• Complete quarterly assessments of all sites (to ensure appearance and equipment repair standards are met) and quarterly one on ones with direct report employees utilizing data from ServiceNow as a guide for performance (work order by technician, etcetera)
• Provide annual performance evaluations for all direct report employees, leveraging ServiceNow performance and Work Order closure rate
• Manage level of expectation for store standards of appearance and maintenance
• Provides day to day management of work order flow, technician effectiveness and weekly technician walk completion
• Utilizes contract service providers to manage technical inefficiencies taking into consideration cost, time, and quality
• Responsible for parts inventory management and van brand standards, identifying areas of opportunity to improve on support center and van build-too's
• Identifies process efficiencies and change management around technician analytics providing feedback for the technical trainer ensuring time is allotted for employee development
• Schedules and completes quarterly tech rides for employee assessments and development opportunities
• Completes a bi-annual night ride at all stores to ensure lighting and signage is meeting company expectations
• Responsible for maintenance and accountability of all maintenance vehicles
• Provide good customer service by communicating effectively with customers, store employees, peers, and others as necessary
• Effectively communicates pertinent information to staff and management teams; encourages open and honest communication
• Builds relationships with cross functional team members through integrity and respect
• Creates and environment for critical thinking
• Abides by company policies and procedures as established in the Employee Handbook

Knowledge, Skills, and Abilities:

• Strong ethics, effective communication skills, and confidentiality
• Strong mechanical aptitude with basic knowledge of electronic equipment, schematics, carpentry, tile repair, plumbing, and painting.
• Excellent strategic planning, communication, and organization skills
• Maintain working knowledge in the areas of general construction, plumbing, heating, cooling, carpentry and electrical
• Proficient at identifying, analyzing, and solving problems
• Proficient in Microsoft Office products, ability to write reports and business correspondence
• Ability to write routine reports and maintain clear documentation.
• Decision making abilities.
• Ability to use multimeter or electrometer to help safely support troubleshooting efforts.
• Ability to work under minimal supervision.
• Ability to lead a team and train other technicians.
• Ability to troubleshoot highly complex mechanical/electrical problems.
• Strong interpersonal skills with the ability to communicate professionally with team members, store personnel, and customers.
• Self-starter and problem solver.

EDUCATION AND REQUIREMENTS

Required:

• High School Diploma or equivalent.
• Must have a minimum of five (5) years' experience, preferably in the field.
• EPA Section 608, Type I Certification, and/or state-specific credentials
• Must obtain and/or have a current state license in a specific field (i.e., HVAC, "A", "B", "C" or combination license, electrical; Master Electrician)
• Must maintain a current, valid, unrestricted driver's license with an insurable driving record and be able to go between stores without difficulty.
• Must be able to work a flexible schedule to include weekends, evenings, on-call and holidays

Preferred:

• Experience in supervision, construction, project management, facilities management, or fuel management is preferred.
• Additional training at a trade-related school

PHYSICAL REQUIREMENTS

• Able to carry or lift 100 lbs. or more, ascend/descend ladders, work outside, as well as general physical requirements to include but not limited to stooping, standing, and or walking for prolonged periods
• Frequently required to stand, walk, sit and reach with hands and arms
• Frequently climbs, balances, stoops, crawls, crouches, and kneels

Parker's Companies is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Parker's does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.