Service Dispatcher

Help for Job Description. Opens a new window. Essential Functions: Receive and respond to all client inquiries and complaints. Reports any and all out-of-line conditions affecting customer satisfaction. Receives incoming requests for services and assigns for completion on a priority basis. Dispatch and manage the workload of assigned field technicians. Daily follow up on after hours calls. Monitor customer complaints to ensure that problems are resolved in a timely manner with the best solution possible. Manage monthly maintenance workload to ensure completion, provide updates as needed. Schedule all client site visits for non-service calls and maintenance visits. Invoice completed calls & jobs. Provide complete status reporting weekly for open calls. Answer open call report and close in timely fashion Keep open work notes updated as needed and dispatch board up to date. Manage and coordinate service calls, ensuring efficient scheduling and communication between customers and technicians. Handle incoming calls, prioritize service requests, Position Requirements: Experience in HVAC service-dispatching position is preferred Proven written and verbal skills necessary to complete assigned tasks. Excellent Customer Service Skills Required Must Handle Correspondence in English and Spanish REQUIRED. 12 MONTHS Office Experience REQUIRED Good verbal and written communication skills. Planning, organizing and time management. Prioritizing, flexibility, adaptability. Problem assessment and problem solving. Information gathering and information monitoring. Demonstrated accuracy and attention to detail. Customer service orientation teamwork. Must have solid decision-making skills within the scope of the position. Must have the ability to meet deadlines. Must have proven customer service skills. Above average proficiency in MS Office, Word, Outlook, Excel and PowerPoint. High School or equivalent 12 MONTHS Office Experience REQUIRED Dispatcher Duties Preferred. Must be Authorized to work in the UNITED STATES. Excellent Customer Service Skills Required.