Director of Maintenance & Facilities

We are Cruz Companies, one of the oldest and largest third generation, 100% minority-owned companies in the Northeast, we blend modern practices with traditional values of quality and integrity. Founded in 1948, we develop and construct landmarks, residential, and commercial projects. We do provide quality residential housing management services in the Greater Boston & New Bedford areas. Agencies we serve or work with include but are not limited; Massachusetts Housing Finance Agency (MHFA), Boston Housing Authority (BHA), Boston Metro Housing, Department of Housing and Urban Development (HUD), and private owners. We?ve also established Cruz C.A.R.E.S., giving back to our communities through scholarships, enrichment programs, and fun outdoor adventures. We are pioneers in progress and strive to elevate the communities where we work.

Position Summary: The Maintenance & Facilities Director oversees all facilities, maintenance, and inspection programs across the portfolio, ensuring operational excellence, regulatory compliance, and readiness standards. This role is critical to the success of property management operations and works closely with COO, Regional Manager, Development/Construction Team, Finance Team, and Property Managers. The position reports to the Regional Property Manager.

Strategic Leadership & Operations Management
- Oversee and optimize maintenance and facilities operations across the portfolio in alignment with organizational goals.
- Develop and implement operational strategies, policies, and procedures.
- Ensure consistent execution of company standards and service excellence.
- Collaborate with leadership and site teams to drive performance and efficiency.
- Provide technical guidance and operational support across all properties.

Facilities & Maintenance Oversight
- Direct all preventive, routine, and emergency maintenance activities.
- Ensure proper use of the Yardi maintenance management system.
- Develop and maintain preventive maintenance programs for building systems (MEP, HVAC, life safety, etc.).
- Developing/creating documents on instructions and procedures for preventive maintenance of facilities, utilities, MEP systems, HVAC and life safety systems as required.
- Maintain "always-ready" standards through structured inspections and upkeep of facilities and equipment.
- Support development of site-specific Operations & Maintenance (O&M) plans.

Education & Experience
- High school diploma required, Bachelor?s degree in Facilities Management, Engineering, Business, or related field preferred.
- Minimum of 10 years of progressive experience in maintenance or facilities leadership roles.

Certifications (Preferred)
- Relevant certifications such as CFM, CAMT, EPA Universal, OSHA, or similar credentials like CMM, NAHMS, NAHRO, SMA, FMA, CGPM, CDM/E
- OSHA-10 Hour General Industry Awareness training certification required
- OSHA-30 Hour certification is preferred.

Technical Skills & Knowledge
- Strong knowledge of MEP systems, HVAC, and life safety systems.
- Proficiency in Yardi (required).
- Experience with procurement, contracting, and budget management.
- Ability to read and interpret blueprints and construction documents.
- Ability to understand mechanical, electrical, and plumbing systems.
- Ability to train Maintenance/recommend training staff on proper use of power equipment/hand tools.

Additional Requirements
- Valid driver's license and reliable transportation.
- Ability to respond to emergencies (24/7 availability).

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