Assistant Facilities Manager

Topgolf | Assistant Facilities Manager

Job Description

ABOUT TOPGOLF

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.

WHAT WE'RE SEEKING

Are you the kind of technician and team member who takes ownership without being asked? Do you notice what needs attention before it becomes a problem, and do you follow through until it's truly resolved?

We're looking for an Assistant Facilities Manager who brings both technical competence and a sense of accountability to their work. Someone who supports the Facilities Manager with urgency and precision, learns the full scope of venue operations, and takes genuine pride in the environment they maintain.

If you want to grow in facilities leadership by doing the work with excellence, this is your next step.

THE ROLE

The Assistant Facilities Manager supports the Facilities Manager in leading all maintenance operations at the venue. This role is responsible for the repair and replacement of equipment, including the game system and entertainment technologies, building maintenance, and the upkeep of all hardware, machinery, and systems associated with Topgolf's hospitality operation.

The Assistant Facilities Manager also plays a key role in building the Facilities team, supporting hiring, scheduling, Team member development, and team engagement, while ensuring safety, compliance, and budget standards are consistently met.

WHAT YOU WILL DO

Support Facilities Operations

• Support the Facilities Manager in the day-to-day operation of the Maintenance Department
• Monitor the operation and proper use of all equipment and systems throughout the venue
• Monitor the use and inventory of spare parts, maintenance supplies, and equipment
• Collaborate with the Operations team on building and grounds maintenance priorities

Lead and Develop the Team

• Coach, develop, and drive engagement with Facilities Team members and Porters
• Ensure all team members are adequately trained, properly equipped, and held to a high standard
• Delegate tasks clearly and follow up to ensure timely, quality completion
• Support hiring, scheduling, and onboarding of Facilities team members

Manage Costs and Compliance

• Control department budgets and spending within established guidelines
• Maintain all safety, health, and environmental policies and procedures
• Ensure all city, county, state, and federal maintenance regulations are met
• Maintain a clean driving record and manage equipment and supply vendors responsibly

Uphold Safety and Standards

• Proactively identify and address maintenance issues before they impact guests or Team members
• Ensure facilities standards consistently support the overall guest experience
• Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring

CORE COMPETENCIES FOR SUCCESS

Drives Results | Consistently achieving results, even under tough circumstances.

• Pushes the Facilities team to complete maintenance and repair work to a high standard and on time
• Maintains focus on venue condition goals even during high-demand or short-staffed periods
• Fosters a sense of urgency in the team for resolving issues before they impact the guest experience
• Shows determination in the face of complex repairs, equipment failures, or competing priorities

Ensures Accountability | Holding self and others accountable to meet commitments.

• Monitors maintenance task completion and holds Team members accountable for quality and standards
• Accepts responsibility for department performance and takes action when results slip
• Ensures full compliance with safety, health, and regulatory requirements at all times
• Follows through on commitments to the Facilities Manager, Operations team, and vendors

Customer Focus | Building strong customer relationships and delivering customer-centric solutions.

• Addresses gaps in the team's ability to meet the facility standards that directly impact the guest experience
• Ensures maintenance issues are resolved before they affect guests or the overall venue experience
• Holds team members accountable for completing work that supports a safe, clean, and guest-ready venue
• Aligns Facilities operations and daily priorities to support outstanding guest experiences

Plans and Aligns | Planning and prioritizing work to meet commitments aligned with organizational goals.

• Creates realistic maintenance schedules with tasks sequenced for maximum efficiency
• Anticipates and minimizes bottlenecks, delays, and equipment failures through proactive planning
• Aligns Facilities priorities and daily work plans with the needs of the broader Operations team
• Balances preventive maintenance tasks with reactive repair demands in a high-volume environment

QUALIFICATIONS

• 3+ years of maintenance experience, with at least 1 year of recent supervisory experience
• Experience in building maintenance, equipment repair, and facilities systems
• High school diploma or equivalent
• Must have a clean driving record
• Excellent communication, time management, and organizational skills
• A high level of self-awareness, receptivity to change, and integrity
• Availability to work varied shifts, including evenings, weekends, and holidays
• Must be 21 years of age or older as required by state or local law

PHYSICAL REQUIREMENTS

Let's be real; this isn't your typical desk job! Here's what you'll need to do to thrive in this role:

• Lift and Move Things: Handle items up to 50 lb., with comfort in lifting, bending, stooping, and carrying
• On Your Feet: Expect to be on your feet and physically active throughout the full shift
• Heights and Climbing: Ability to maneuver up and down ladders and stairs regularly
• All Conditions: Ability to work in extreme weather conditions for extended periods of time
• Active Tasks: Constantly engaged in hands-on maintenance and repair work across the venue

Sounds like a fit? We can't wait to meet you!

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) playmaker match, free mental well-being platform - and that's just for starters for those who qualify. View playmaker benefits here.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.