ISP Maintenance Technician II

at Google in Pocatello, Idaho, United States

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done so were growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

This role is not eligible for immigration sponsorship.

The application window will be open until at least June 1, 2025 . This opportunity will remain online based on business needs which may be before or after the specified date.

Area Description

The Field Operations team is responsible for the installation, maintenance, and repair of residential and small business services. Within GFibers Field Operations, the Plant Maintenance team supports wired and wireless customer installation and network construction leading to the growing and maintaining of GFiber networks.

Role Description (and additional job description)

As an Inside Plant ( ISP ) Maintenance Technician, you will focus on the installation, repair, and maintenance of the GFiber physical plant. You will diagnose and correct all service impacting root causes within the central office, remote terminal and collocation facilities. You will assist vendor partners to develop expertise in the installation, maintenance, and repair of inside plant ( ISP ) while continuing to provide support for downstream portions of our network infrastructure.

In this role, youll:

Technical Expertise:

+ Network Troubleshooting:

+ Ensure continuous residential and small business services by identifying and resolving service-disrupting issues spanning from backbone fiber to the central office or remote terminal equipment within the GFiber network.

+ Diagnose and correct issues with inside plant ( ISP ) network connectivity, including Optical Line Terminals, Optical Switches, Routers, Wireless Radios and their components

+ Troubleshoot and resolve problems related to inside wiring (fiber, ethernet, coaxial, and twisted pair cabling), powering systems (including DC power plants, UPS , etc.), and network devices (media gateways, modems, routers, sw