Fleet Maintenance Operations Manager - Madison, WI

Job DetailsJob Location: MADISON OFFICE - MADISON, WI 53704Salary Range: $85,000.00 - $95,000.00 Salary/yearJob Shift: DayOperations Manager

Madison, WI

Join Transport Refrigeration, Inc.

Transport Refrigeration, Inc. is a locally owned and rapidly growing Thermo King dealership that has proudly served the trucking and transportation industry since 1964. We specialize in transport temperature control equipment and provide industry-leading service and support throughout Wisconsin.

We are currently looking for an experienced Operations Manager to lead our Madison, WI location. If you thrive in a fast-paced environment, enjoy leading teams, and have experience in service or parts operations within the truck, trailer, heavy equipment, or agricultural industries — we want to hear from you.

Why Join Us?

Excellent Benefits

Medical, Dental & Vision Insurance (Multiple plan options)

Employer HSA Contributions

Employer-Paid Life & Long-Term Disability Insurance

401(k) with Company Match

PTO Accrual Starting Day One

Work Schedule

Monday – Friday | 7:00 AM – 5:00 PM

(Flexibility required based on business needs)

What You’ll Do

As the Operations Manager, you will oversee the daily operations of our Service and Parts departments while helping drive growth, productivity, and customer satisfaction.

Key Responsibilities

Lead, mentor, and develop associates

Manage daily Service and Parts operations

Monitor productivity and key performance indicators (KPIs)

Interview, hire, onboard, and train new associates

Conduct performance reviews and coaching

Ensure workplace safety and OSHA compliance

Build and maintain strong customer relationships

Lead weekly staff and shop meetings

Manage schedules, timecards, and on-call rotations

Oversee building, grounds, and equipment maintenance

Support continuous improvement initiatives

Assist with customer payments and administrative processes

Partner with the sales team to support business growth

What We’re Looking For

Preferred Experience

Management or supervisory experience of a dealership, diesel, trailer or fleet repair shop (3+ years preferred)

Background in trucking, trailers, heavy equipment, or agriculture industries

Strong leadership and communication skills

Experience with Microsoft Office 365

Safety-focused mindset

Excellent organization and time management abilities

Additional Qualifications

Valid driver’s license

Ability to learn company software systems quickly

Excellent communication and leadership skills

Willingness to travel occasionally for training and meetings

Ability to work additional hours when needed

OSHA 10, OSHA 30, or OSHA 511 certifications are a plus.

About Transport Refrigeration, Inc.

As an authorized dealer for:

Thermo King

Espar Heating Systems

Red Dot Corporation

…we provide high-quality products and service solutions to the trucking, transit, and off-highway industries.

We take pride in creating a workplace where employees can grow, succeed, and build long-term careers.

Learn more about us here:

Transport Refrigeration, Inc. is an Equal Opportunity Employer

No recruiting agencies, please.

Qualifications