Maintenance Supervisor

Job DetailsJob Location: Orchard Crossing East - Westminster, CO 80030Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $27.00 - $32.00 HourlyJob Category: Skilled Labor - TradesThe Maintenance Supervisor directs the maintenance team in operating and maintaining equipment and facilities as part of the apartment community. The Maintenance Supervisor performs related job duties or assigns to direct reports or contractors under their supervision and guidance.

Responsibilities include maintenance and preventative maintenance, financial and inventory management, member satisfaction, compliance, safety, program documentation, and employee satisfaction and retention.

The Maintenance Supervisor sets and meets goals and key performance indicators (KPIs) focused on NOI, occupancy, timely and quality maintenance, compliance, safety inspections, inventory, data entry and reporting, member satisfaction, and customer service response time to maximize property performance and support to members.

Essential Job Duties are performed in adherence to Maiker standards, policies, and procedures, and to local, State and Federal laws and regulations. Other duties may be assigned or coordinated with the Community Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Timely and Quality Maintenance

Implement and schedule a preventative maintenance programs for property, buildings and units

Respond to and perform work as identified on work orders

Assign team to duties such as maintenance, repair, or renovation

Obtain bids from contractors; direct contracted projects to verify adherence to specifications

Recommend necessary non-routine maintenance repairs and property improvements

Perform electrical, HVAC, plumbing, appliance repair and general carpentry work

Recognize the need for contracted labor for work beyond available skill level

Organize and assist in snow shoveling, plowing, de-icing and removal after hours and holidays

Participate in/schedule after hours 24 hour on-call maintenance service with ability to report to an emergency while on-call within 30 minutes

Assist team members on after-hour emergency calls

Member Satisfaction

Support members to resolve issues, involve Community Manager for timely resolution

Interact with residents and coworkers in a courteous and professional manner

Staff Management

Interview, hire, onboard, reward and hold team accountable, address and resolve issues

Coordinate with Community Manager to establish duties and evaluate staff performance

Train maintenance staff, providing employee development plans and training resources

Financial and Inventory Management

Plan/administer building department budget; gain written approval for purchase beyond budget

Compile labor and material cost records for operating, building, CapEx; issue cost reports to CM

Purchase maintenance supplies within the budgeted guidelines

Monitor pricing and performance of all vendors and contractors

Provide competitive bids when requested and help complete solicitation log for jobs over $2K

Maintain and update required logbooks, forms, and parts and supplies inventory, keeping accurate records regarding materials used and inventory replacement needs

Ensure all capital improvements (large projects, appliances, carpet, etc.) are recorded in Yardi

Safety Management

Follow Emergency Procedures Plan for the property

Maintain appropriate MSDS sheets for all chemicals used on-site

Understand Chemical Safety Instructions and the Materials Safety Data Sheets (MSDS)

Ensure all chemicals received and in stock have instructions and MSDS sheets. Maintain and replace any missing or needed MSDS reports in the MSDS manual

Inspect premises, shop, and tools for unsafe conditions and take corrective action promptly

Ensure community is clean, safe, sanitary and maintains excellent curb appeal

Participate in staff and safety meetings

Qualifications

High School diploma, GED, or 1 year certificate from college or technical school

1-2 years related experience and/or training or equivalent combination of education/experience

3-5 years of on-site multifamily maintenance experience preferred

Knowledge and experience in budgeting and property cost control

3-5 years management/supervisory experience

Working knowledge of Order Processing Systems and Yardi Property Management software

HVAC/EPA 608 certification, CPO, designations from the AAMD

Journeyman or Master level trade Licensing in one or more of the following trades: electrical, plumbing, appliance repair, Boiler/heating/HVAC, or related field preferred

Bilingual in Spanish/English preferred

Valid drivers license and auto insurance

Knowledge and Skills

Strong listening, verbal, and written communication skills, i.e., routine correspondence/reports

Excellent customer service skills, sensitive to customer needs

Excellent organizing and planning skills with ability to manage multiple projects and priorities

Demonstrates exceptional teamwork

Detailed, accurate, and consistently meets deadlines

Understands and masters the technical skills and tasks, shares technical expertise with others

Demonstrates ability to solve practical problems and exhibits sound judgment

Defines problems, collects data, establishes facts, and draws valid conclusions

Promotes mutual respect, keeps workplace clean and safe, supports safety programs

Reads and interprets safety rules, operating and maintenance instructions, procedure manuals

Flexible and open to new ideas and responsibilities, handles pressure, adjusts to changing needs

Physical Requirements and Working Conditions

Stand and walk on hard surfaces, and go up and down stairs

Use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl

Talk and hear and occasionally sit, taste, or smell

Lift and/or move up to 25 lbs., frequently lift and/or move up to 50 lbs., and occasionally lift and/or move up to 100 lbs.

Reach to shoulder level and above, and bend at the hips and knees

Specific vision abilities including close vision, distance vision, color vision, peripheral vision and depth perception

While performing the duties of this job, the employee is regularly exposed to:

fumes or airborne particles, toxic or caustic chemicals, risk of electric shock, and working near moving mechanical parts

outdoor weather conditions, and wet or humid conditions (non-weather)

Employee is occasionally assigned to work in high, precarious places and work with explosives

The noise level in the work environment is usually moderate