Apartment Maintenance Supervisor - Norfolk, VA

Job Title: Maintenance Supervisor

Reports To: Director of Housing Operations

Location: Spartan Suites at Norfolk State University

Compensation: $65,000.00-$70,000.00 per year and competitive benefits package

FLSA Status: Exempt

Application Deadline: 7/18/25

Summary:

The Maintenance Supervisor is responsible for coordinating and supervising the work of maintenance employees and contractors in the general maintenance and upkeep of buildings, grounds, and equipment for a student apartment community. Duties include but are not limited to general maintenance, HVAC, electrical, plumbing, landscaping, advanced supervision of all major trades, on-call, budget and resident satisfaction. Projecting a professional image through interactions with all internal and external customers is essential.

Duties and Responsibilities:

• Supervises Maintenance Technicians. This includes hiring, training and evaluating staff.
• Oversees communication efforts to residents regarding maintenance and facility issues and other community topics as needed.
• Develops and implements interior and exterior maintenance programs to ensure quality repairs.
• Manages monthly pest control efforts.
• Responds to all maintenance requests within 24 hours.
• Oversees all work performed by various contractors for renovations/repairs and inspects upon completion to ensure quality workmanship.
• Oversees quarterly inspections of the HVAC units and filter change as required by manufacturer of the system.
• Assists in the creation of the on-call duty schedule and participates in rotation.
• Maintains work order system.
• Assists with budget preparation.
• Assists in project bid review and creation.
• Performs general furniture repair, painting during non-turn periods, general plumbing, some appliance repair and minor electrical repairs.
• Monitors garage gates, fire alarm, access doors, breezeway accountability and camera systems.
• Coordinates scheduling of contractors and staff during the turn process.
• Oversees damage inspections when units are vacated throughout the year.
• Monitors site staff and contractors for quality workmanship.
• Maintains inventory of tools and equipment. Organizes and secures all maintenance storage units, shop and maintenance office.
• Orders parts, appliances and furniture to ensure appropriate par levels are maintained.
• Conducts daily general site inspections and specific monthly inspections of the entire property.
• Other duties as assigned.

Supervisory Responsibilities

Directly supervises the Maintenance Technicians and Custodians. Carries out supervisory responsibilities in accordance with organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or GED.
• Supervision experience.
• 5-7 years’ experience in general maintenance / facilities management
• Experience working with student housing or facilities management
• HVAC certification
• Ability to move and lift to 50lbs and navigate up and down stairs.
• Experience with crisis management and on-call responsibilities.
• Excellent attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines effectively.
• Working knowledge of Microsoft Word, Excel, and Outlook.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs, and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This is not an employment contract.

Salary commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.