Field Service Technician

GGS is a leading service provider to analytical laboratories, providing service, support, and sales solutions to the biotech and medical industries across the USA. We are seeking a self-motivated and disciplined individual to join our team and be the next industry expert, to cover the Mid-West Territory, preferably based in Indiana.

Main Job Functions:

• Provide a high level of technical service delivery and technical support for GGS’s national customer base.
• Ensure that a high level of customer satisfaction is provided for the service and support of all GGS supported equipment by working within a “right first time” culture.
• Conduct preventative maintenance, fault diagnosis, breakdown repairs, and installations at customer sites and provide technical support over the phone.
• Maintain personal stock of parts and carry out inventory checks as requested.
• Work with the sales team to develop both sales and service business in the territory.
• Ensure a high level of communication and cooperation for all aspects of customer and equipment support.

We are looking for someone with the following characteristics, experience, and skills:

• Educational requirements – Diploma / Degree in Mechanical / Electrical / Instrumentation engineering or equivalent work experience.
• Experience of maintaining pressure systems and field service experience in a similar or related industry would be an advantage.
• A good understanding and working knowledge of mechanical, pneumatic, and electrical systems.
• An appreciation and basic understanding of electronic control systems (PLC’s).
• Must have the ability to read and understand schematics and circuit diagrams.
• Must have experience using a range of test equipment.
• Self-disciplined, self-motivated, and ability to work with minimal supervision. MUST possess Common Sense.
• Must be willing to travel extensively throughout the USA.
• Good practical skills and a methodical approach to resolving problems.
• Ability to work under pressure against tight business deadlines.
• Good communication, IT, and interpersonal skills, with a good working knowledge of computers and Microsoft Office and be capable of adapting to new software.
• Veterans with technical backgrounds are encouraged to apply.

This position requires the following:

A valid driver's license with a clean driving record.

Must be located within easy access of a major airport.
Ability to pass a background and drug test.
Ability to work unsupervised.
Ability to lift 60-70 lbs of uneven weight.
Ability to crouch, lift, push, pull, etc.