Service Technician

Key Responsibilities:
· Assist in the service of security and fire systems hardware.
· Collaborate with team members to ensure compliance with regulatory requirements.
· Adhere to all company policies and industry regulations.
· Assist in creating documentation and reports for security assessments and audits.
· Accurately maintain inventory records for all hardware.
· Maintain tools, vehicles, and equipment and keep parts and supplies in order.
· Provide excellent customer service by responding to support requests promptly and professionally, ensuring user satisfaction.
· Performs other related duties as assigned.

Performance Objectives
· Complete assigned training modules and certifications within specified timelines.
· Deliver quality service and support that meets or exceeds customer expectations.
· Maintain timely and accurate service documentation.

Qualifications:
· High school diploma or equivalent required.
· Valid driver’s license and clean driving record.
· 3+ years of experience in a service role supporting fire systems, security systems, access control systems, and CCTV systems.
· Experience servicing Kidde, DMP, Digital Watchdog, Notifier, and AiPhone preferred
· NICET 1

Key Traits for Success:
· Familiarity with iPhone/iPad and best practices.
· Strong problem-solving and analytical skills.
· Excellent communication and interpersonal abilities.
· Ability to work well in a team environment.
· Eagerness to learn and adapt to using hand and power tools.
· Attention to detail and commitment to accuracy.
· Time management and organizational skills.

Physical Requirements
· Reasonable accommodations may be made for individuals with disabilities.
· Ability to sit or stand for extended periods.
· Capable of lifting and moving equipment weighing up to 50 pounds.
· Comfortable working in various environments, including client sites and on ladders.
· Must be able to work at heights.
· Must be able to work in all weather conditions.

Work Hours 
· Core work hours are Monday through Friday, 7:30 a.m. to 4:30 p.m., with travel to customer sites required