Machine Repair Technician

Job Description

Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, 100% Juice Frazil, Frazil Energy, and Café Tango! We are a growing, high-performance team in search of a Machine Service Technician to join our Mobile Response Team (MRT). 

The MRT team at Frazil are full-time employees responsible for the installation, repair, and removal of Frazil machines. When working onsite in our UT warehouse, MRT’s spend their time diagnosing and reconditioning machines. When traveling, MRT’s are visiting stores and clients for onsite installations, removals, and repairs.

Travel

Travel is not required. During busy summer months, technicians who travel often do so up to 50% of the time. As part of our travel program – all flights, hotels, and transportation costs are covered. Technicians receive a $45 daily per diem to cover daily food expenses and are eligible for overtime pay for all hours worked or traveled above 40 hours in a week.

Pay Details

Technicians earn a base hourly rate of $19-$22 per hour. Unlimited overtime is currently available for all MRT roles. Technicians who travel regularly, can expect to earn more than 60k per year. 

Responsibilities

Essential Duties & Key Responsibilities

• Diagnose, sort, clean and recondition used machines and parts (BUNN Ultra equipment mainly). 
• Provide mobile response installations and service calls across the US as needed; arrange logistics with operations. 
• Decommission scrapped machines for disposal and spare parts. 
• Document job completion. 
• Welcome and professionally engage with customers during in-store projects to ensure expectations are met and the Company’s brand image is properly represented. 
• Support the in-store retail excellence refresh projects. 
• Monitor machine parts inventory levels and ensure timely restocking. 
• Develop and maintain high levels of knowledge of Company products. 
• Organize tools and clean work area. 
• Other duties as assigned. 

Qualifications

Minimum Qualitifcations & Competencies

• Ability to diagnose technical problems and troubleshoot; mechanical aptitude 
• Strength to move / lift heavy equipment 
• Valid driver’s license 

Preferred Qualifications & Competencies: 

• Experience working with appliances, refrigeration, or HVAC 
• Graduate of technical or vocational school  
• Refrigeration EPA certified preferred; will provide training for certification otherwise 
• Ability to travel in the US up to 50% of the time during busy season (March – August); travel during the off season may also be required as projects require 

Required Soft Skills

• Desire to gain knowledge of business processes and use it to advance the efficiency and impact of the team. 
• Ability to work independently and efficiently with minimal supervision as well as in a team environment. 
• Respond professionally in situations with difficult customer issues or inquiries. 
• Effective time management, organization, task prioritization and meet deadlines. 

Physical Demands & Working Conditions

• Active physical work that includes the ability to lift, carry, push, and/or pull up to 50 pounds on a regular basis. 
• Continuously walking, standing, climbing, stooping, bending, kneeling, and reaching in all directions. Includes climbing stairs and ladders. 
• Work is primarily indoors but may require working outside in exposed heat and cold. Includes regular exposure to fumes, dust, dirt, oil, and grease. 
• Work in attics and other limited-space areas. 
• Ability to perform maintenance duties, read blueprints, drawings, and/or specifications. 
• Frequently communicate with team members through email, over the phone, and in person 
• Ability to travel as needed. Up to 90%. 
• Candidates must be able to pass a drug screen, background check, and have a clear driving record