Drain & Water Heater Technician

D&F Plumbing is looking for an experienced Drain & Water Heater Technician who’s great at problem-solving! In this role, you’ll deliver an impressive level of customer service, pricing options and explanations, and careful work with technical expertise. We seek friendly personalities and ambitious go-getters who are looking to advance their skills in a nearly 100-year old company. At D&F Plumbing, we pride ourselves on employee satisfaction and reward loyal and enthusiastic members of the team. We offer competitive pay, generous benefits, and opportunities to grow and learn. We look forward to rewarding you with expanded responsibilities and career advancements.

Responsibilities (including but not limited to)

• Educate customers on their plumbing system and possible solutions
• Offer a range of options and pricing to keep projects within the customers’ budget
• Explains the features and benefits of each solution
• Obtain agreements for services before performing work
• Provide installation, maintenance, and repairs for a variety of water heater makes and models
• Perform pipe inspection with cameras
• Clean main drains or secondary drains in homes and commercial buildings using cable or high-pressure water jetting
• Unclog sewers, kitchen and bathroom sinks, tubs, toilets, etc. using plumbing snakes and other drain clearing machines
• Take careful notes, photos, and project descriptions within the customers’ profile
• Collect, record, and take payments with accuracy
• Use the company software (Service Titan) for all customer interactions, payments and job information
• Stock service truck with adequate parts and materials weekly
• Transport materials and tools to the job site and provide a proper inventory of tools, materials, equipment, etc.
• Follow all safety procedures on the job site and report violations immediately to management
• Maintain a safe and clean job site with respect to customers’ property
• Handle materials, tools, and equipment properly and store them correctly
• Responsibly maintain equipment, tools, and company vehicles, in clean and good working condition
• Background check required for this position

Skills & Qualifications

• Basic knowledge of residential and commercial plumbing systems
• Prior experience in drain cleaning or water heater services
• Customer service and sales skills
• Experience with Service Titan a plus
• Valid driver’s license and clean driving record
• High School diploma or GED equivalent
• Ability to lift heavy equipment, 50+

Benefits Included