Maintenance Tech II

Position Summary/ Objective:

Collaborating closely with the Maintenance Supervisor, Manager, and/or Director, the Maintenance Tech 2 advances beyond basic maintenance tasks to execute complex repairs and oversee projects within the resort facility. This intermediate-level position requires a strategic and detail-oriented approach, emphasizing not only advanced technical proficiency but also a steadfast commitment to safety. Actively participating in safety programs and adhering to industry-standard safety practices, the Maintenance Tech 2 contributes to maintaining the operational integrity of the property while fostering a secure and hazard-free environment for team members and guests.

Primary Essential Functions:

• All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
• Independently troubleshoot, diagnose, and resolve complex issues related to building systems and equipment.
• Apply proficient skills in two or more of the following trades to ensure quality is maintained throughout the resort: electrical, carpentry, plumbing, HVAC, and appliance repair.
• Provide guidance and assist in the training of junior team members in troubleshooting, diagnostics, and repair procedures.
• Continuously enhance technical skills through training programs and on-the-job experience.
• Utilize Computerized Maintenance Management System (CMMS) and other mobile apps to create and close work orders with appropriate data (labor hours, downtime, problem/cause/remedy, and parts used).
• Participate in routine inspections and audits, providing insights and recommendations for improvement.
• Maintain maintenance inventory and requisition parts and supplies as needed.
• Follow written and verbal instructions and complete documentation associated with work orders/guest requests.
• Communicate with resort guests to triage facilities issues, set service response expectations, and validate that work has been completed to quality control and guest expectations.
• Develop and maintain positive working relationships across all levels of the organization.
• Adhere to all OSHA and other regulatory agencies having jurisdiction on health and safety regulations.
• Understand and follow safe work practices in accordance with the OSHA/Resort Safety Programs and Emergency Response Manual.
• Actively participate in safety programs, ensuring adherence to OSHA regulations and resort safety protocols.
• Promote and uphold a safety-first culture within the maintenance team, leading by example.
• Participate on the Resort Safety Committee and Emergency Response Team.
• Report injuries, illnesses, workplace hazards, issues with tools, equipment, machines, unsafe acts/unsafe conditions to the respective Supervisor/Manager and or Safety Committee.
• Adhere to the Lockout/Tagout program and procedures overseeing its application and ensuring team members follow established protocols.