HVAC Service Technician

Required Qualifications / Achievements:

• Valid driver’s license 

• Demonstrate willingness to invest in tools used in the service of HVAC equipment 

• Demonstrate willingness to invest time in  service training seminars and classes 

• Work from 28’ extension ladder and 12’ step ladder 

• Ability to operate power and hand tools safely 

• Insurable driving record 

• Enroll in HVAC technical school and/or in house training programs 

• Ability to follow written and verbal directions as given 

• Demonstrate commitment to developing customer service skills 

• EPA certification 

• Demonstrate mechanical aptitude 

• NATE Core Certification  

Essential Functions and Responsibilities:

• Arrive at jobsite at scheduled time and location as dispatched 

• Relocate from one jobsite to another jobsite as dispatched during the workday 

• Report to dispatcher when arriving and leaving jobsite 

• Operate company vehicle as needed 

• Follow instructions from supervisor and/or dispatcher and carry out in timely manner 

• Report problems with company tools or vehicle promptly 

• Report problems with equipment to Service Dispatcher to expedite parts delivery 

• Communicate with customers and collect C.O.D. on maintenance visits as directed 

• Ability to work staggered schedule if required 

• Maintain professional appearance and attitude at all times 

• Complete all service related forms properly 

• Provide all customers with new / renewal maintenance agreement program information 

• Inform and educate customers about residential planned maintenance agreements 

• Inform and educate customers on additional products or services available through company 

• Inform customer of replacement options following company guidelines 

• Develop basic knowledge of electrical refrigeration principles 

• Develop basic knowledge of service tools and testing devices 

• Develop soldering skills 

• Develop customer service skills. 

• Perform filter changes utilizing filter checklist paperwork unassisted 

• Develop skills to perform planned maintenance on residential systems utilizing maintenance checklist with assistance of a Service Technician level 3 or higher 

• Other duties as assigned