Sr Field Service Technician

at Honeywell in Boise, Idaho, United States

As a Sr Field Service Technician here at Honeywell, you will have the opportunity to provide high-level technical support and service to our customers, ensuring the optimal performance of Honeywell products and systems. You will troubleshoot and resolve complex technical issues, perform maintenance and repairs, and provide training and guidance to customers and junior technicians. Your expertise and dedication will drive customer satisfaction and contribute to the success of our service operations.

In this role, you will impact the efficiency and reliability of our service operations, enhance customer satisfaction, and support the growth of our business by ensuring the highest standards of service delivery.

Sr. Field Service Technician

Travel Required: 85%-95% (including nights/weekends)

Honeywell Intelligrated is a ~$2.5B global leader in material handling automation and part of Honeywells ~$8B Safety & Productivity Solutions ( SPS ) group. We design, build, and support advanced fulfillment technologies-from conveyor and sortation systems to robotics, AS/RS, and warehouse execution software.

As a Sr. Field Service Technician , youll play a critical role in keeping our customers distribution centers running at peak performance. Youll troubleshoot, repair, and maintain highly automated material handling systems while representing Honeywell on-site and ensuring safe, high-quality work.

Key Responsibilites

+ Support equipment repair and assist other technicians with mechanical and electrical maintenance

+ Complete work orders and documentation using established procedures and digital tools

+ Diagnose mechanical and electrical issues using blueprints, schematics, multimeters, laptops, and other diagnostic tools

+ Operate material handling equipment, battery systems, and powered machinery; use TCP /IP for troubleshooting and setup

+ Perform preventive and corrective maintenance on pneumatic, hydraulic, mechanical, and electrical systems

+ Troubleshoot complex controls issues, including PLCs, networks, PC logic, and I/O devices

+ Assist in developing technical documentation and troubleshooting guides

+ Document customer support issues in CMMS and dashboards; collaborate with other departments to resolve escalations

+ Provide updates to Customer Service and management to support customer satisfaction

+ Follow up with customers to ensure issues are fully resolved

+ Participate in cleaning and maintaining conveyor systems and part